System Navigation and Administration
Summary:
Eastside Community Mental Health Services (ECMHS) offers immediate, barrier-free, and equitable mental health services in collaboration with families, couples, and individuals in the community. ECMHS Therapists and Crisis Counsellors provide crisis support, mental health system navigation, and single-session therapy to families, youth, couples, and individuals. Families, couples, and individual clients are offered expert consultation with the unique ECMHS interdisciplinary clinical team, comprised of crisis counsellors, therapists, consultants, and psychiatrists.
As a System Navigator and/or Administrator, you will provide quality system navigation services to the clients of Wood’s Homes and support ECMHS with admin-related tasks. You will represent Wood’s Homes and ECMHS to community professionals, the public, and individuals and families. This is an in-person volunteer opportunity.
Time Commitment: Minimum of one shift per month
Duties and Responsibilities:
- Ensure that all persons reaching out for mental health-related assistance receive prompt, professional, and effective services.
- Support ECMHS administrative duties, including first contact on walk-in days.
- Provide service and system navigation support for all clients.
- Represent Wood’s Homes to families, young people, and community professionals.
- Ensure that up-to-date information about community resources is available to families and young people.
- Ensure that information concerning services provided is accurately logged and tabulated.
- Complete all required health and safety training.
- Report workplace hazards, unsafe or unhealthy conditions, or incidents (including near misses, injuries, or equipment damage) to the direct supervisor.
- Perform other duties as assigned.
- Uphold the values of Wood’s Homes.
- Provide a clear Intervention Record Check (formerly known as Child Welfare Check) every 3 years
- Provide a clear Criminal Record Check (CPIC) with vulnerable sector check (volunteer letter will be provided) every 3 years.
Health and Safety:
- All volunteer work performed for Wood’s Homes must meet the requirements identified in the Alberta Occupational Health and Safety Act, Regulation, and Code and comply with the Wood’s Homes Occupational Health and Safety Management System.
- Know your rights as a volunteer.
- Communicate with staff at Wood’s Homes about any situations that occur during your volunteer shift.
Program Support:
- Uphold our values and prioritize safety at Wood’s Homes.
- Volunteers in this role will:
- Provide trauma-informed, culturally responsive support to clients.
- Collaborate with staff to enhance service delivery.
Skills:
- Strong organizational and administrative skills.
- Excellent interpersonal and communication skills.
- Proficiency in system navigation and resource knowledge.
- Cultural responsiveness and sensitivity to diverse populations.
- Ability to work independently and as part of a team.
Benefits:
- Professional development opportunities.
- Networking with professionals in the mental health field.
- Access to training and workshops.
- Being part of a supportive, interdisciplinary, ethnocultural, and dynamic team dedicated to community well-being.
- Opportunities to make a meaningful impact in the lives of individuals and families.
- Accreditation Canda – Exemplary Standing
- COR (Certificate of Recognition) Certified – Alberta Occupational Health and Safety
Qualifications:
- An undergraduate degree in the Social Sciences preferred or currently ongoing.
- One (1) to two (2) years of residential/community child and youth care experience and/or crisis work experience is preferable.
- Must have own transportation.
- Cultural competency, proficiency in multiple languages, and/or being part of an equity-deserving group as valued assets
- Personal suitability.
Orientation and Training:
- Volunteer Orientation
- Site-specific orientation
- Health & Safety e-learning training as assigned
- Job-Specific training
- Ongoing training and support
Disclaimer:
To apply, please submit your resume specifying Community Volunteer Therapist – ECMHS in the subject line via email to Laura Camacho at [email protected]. We constantly review volunteer applications and will match applicants with the right volunteer role, and you may be contacted for an interview. Applications are kept on file if a match can’t be found right away – it may take a week to several months to be contacted for a volunteer position. We thank all interested volunteers for their interest; however, only those being considered for interview will be contacted.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Wood’s Homes reserves the right to make changes to any job description.